Leverage docStribute® to increase readership and understanding of regulated customer documents: easy document access, simple navigation, intuitive layering, durable medium hyperlinks powered by Distributed Ledger Technology (DLT), and AI interrogation tools.
Financial services firms need to deliver regulated documents in a durable medium. They struggle to ensure customers read the documents they send, with readership as low as 15% for documents delivered via banking apps.
This lack of engagement leads to poor customer understanding and increased risk of negative outcomes, neglecting a firm's Consumer Duty. Additionally, firms typically fail to track interaction and engagement across regulated documents and are thus unable to improve customer engagement.
docStribute® uses Distributed Ledger Technology to create a durable medium that can be shared easily via email or messaging services. This assists firms in improving open-rate, engagement, and understanding with AI, simple language, engaging layering, and user-friendly formats. Unlike portal approaches, it removes friction by eliminating the need for logins and significantly improves the customer journey into documents.
"We are committed to ensuring our Members have the best possible experience which is regulatory compliant and environmentally sustainable. Our partnership with docStribute helps us to deliver this, and the use of docStribute’s solutions will simplify member communication and improve consumer understanding.”
"From its inception, our partnership with docStribute has helped us to face into and overcome the challenges and opportunities of digital communication in the regulated financial sector."
"Consumer Duty is a major, systemic change to how financial services organisations deal with their customers, and it’s crucial that firms use top-tier technology that will do right by them and help achieve regulatory compliance. Our partnership with docStribute is an omnichannel approach that will benefit Pega customers."
